Terms of Service

1. Who we are and what these Terms cover

LingoNibble (“LingoNibble”, “we”, “us”) is established in Belgium and operates the LingoNibble website and web app at lingonibble.com. These Terms of Service form a binding agreement between you and LingoNibble covering your use of the website, the app, the learning content, and the cookie packs sold in the in-app store.

By creating an account or using LingoNibble you accept these Terms and our Privacy Policy. If you do not accept them, do not use the service. You must be at least 16 years old to create an account, or have the consent of a parent or legal guardian.

2. The service we provide

LingoNibble is a self-study language-learning product: a 40-unit curriculum covering CEFR levels A1 to B1.2, reading stories, vocabulary and grammar practice, and AI-assisted conversation and roleplay practice. Course availability differs per target language and may change as we add or retire content.

Level checks and placement tests in LingoNibble are internal, CEFR-informed progress assessments. They are not examinations, they are not externally validated, and they do not produce an official CEFR certificate or any recognised qualification.

We may add, change, suspend or discontinue features. Where a change materially reduces functionality you have paid for, we will inform you in the app or by email before it takes effect.

3. Your account

You are responsible for keeping your login credentials secure and for all activity under your account. Tell us at support@lingonibble.com immediately if you believe your account has been used without your permission.

You may delete your account at any time from Settings. Deleting your account removes your learning data and any unspent cookie balance; unspent cookies are not refunded on voluntary deletion (see section 5).

4. Acceptable use

You agree to use LingoNibble only for lawful personal learning. You may not attempt to disrupt or overload our systems, bypass access controls or paywalls, scrape or bulk-download our content, resell or redistribute our content, use the AI features to generate unlawful, abusive or harmful content, or submit content that infringes anyone else's rights.

We may suspend or terminate an account that breaches this section. Where a suspension follows a breach by you, we do not refund unspent cookies.

5. Cookie packs: price, delivery and refunds

Cookies are an in-app virtual currency used to unlock simulations, AI tutor chats and milk refills. Cookies have no cash value, cannot be exchanged for money, transferred between accounts, or redeemed outside LingoNibble.

All prices in the store are shown in euro and include applicable VAT, which is calculated at checkout based on your location. Payments are processed by Stripe; we do not receive or store your full card details.

Cookie packs are digital content delivered immediately. Your cookie balance is credited to your account as soon as Stripe confirms payment, which is when delivery is complete.

Because delivery is immediate, purchases are final and non-refundable once the cookies have been credited. By completing checkout you expressly request immediate performance and acknowledge that you thereby lose your 14-day right of withdrawal for digital content under Article VI.53, 13° of the Belgian Code of Economic Law (implementing Directive 2011/83/EU).

This does not affect your statutory rights where a purchase fails or is defective. If cookies are not credited, are credited incorrectly, or you were charged more than once, contact support@lingonibble.com and we will correct the balance or refund the affected payment.

LingoNibble currently sells one-off cookie packs only. There is no subscription, no recurring charge, and no automatic renewal. If we introduce subscriptions we will publish the renewal, cancellation and price-change terms before you can subscribe.

Staging and Sandbox Environments: If the service is running in a staging, development, or sandbox payment environment, all purchases are simulated and test-only. No real credit card charges are processed, and no real currency is exchanged. Real purchase terms, billing, VAT, and refund policies apply exclusively to production transactions processed on the live domain.

6. AI features and their limits

The AI tutor, roleplay simulations, grammar feedback, translations and speech transcription are generated automatically. They can be wrong, incomplete or culturally inappropriate, and they are not a substitute for a qualified teacher, translator or examiner. Always check important information independently.

Do not enter sensitive personal data, credentials or confidential information into AI chats. How we handle chat transcripts and voice recordings, including our 30-day deletion period, is described in our Privacy Policy.

7. Intellectual property

The curriculum, exercises, stories, illustrations, audio, design, software and text of LingoNibble are owned by LingoNibble or its licensors and protected by copyright and other laws. We grant you a personal, non-exclusive, non-transferable licence to use them for your own learning while your account is active.

LingoNibble also incorporates third-party and open-source components, fonts, icons and libraries that remain the property of their respective owners and are used under their own licences. Nothing in these Terms transfers rights in those materials to you, and where an open-source licence grants you broader rights in a component, that licence prevails for that component.

You retain any rights in content you submit, such as chat messages, recordings and written answers. You grant us a worldwide, royalty-free licence to process, store and display that content solely to operate, support and secure the service for you. If you send us feedback, suggestions or feature ideas, you grant us a perpetual, royalty-free licence to use them to improve LingoNibble without obligation or compensation, while you keep any rights you hold in them.

Text, corrections and audio generated by the AI features in response to your input are provided to you for your personal learning use. We make no claim of ownership over that output and we do not guarantee it is original or that it can be protected by copyright; identical or similar output may be generated for other learners, so do not rely on it as exclusive material.

8. Liability

LingoNibble is provided with reasonable care and skill but without a warranty that it will be uninterrupted, error-free, or that its learning content, corrections or translations will be accurate or will achieve a particular level of proficiency.

We are liable for damage caused by our intentional misconduct or gross negligence, for death or personal injury caused by our negligence, for our fraud, and for any other liability that cannot lawfully be excluded, including your mandatory rights as a consumer.

Subject to the paragraph above, our total liability for any claim relating to LingoNibble is limited to the greater of the amount you paid us in the 12 months before the claim arose, or EUR 50. We are not liable for indirect or consequential loss such as lost profits, lost opportunities or loss of data that we could not reasonably have foreseen.

9. Changes to these Terms

We may update these Terms, for example when we launch new features or payment options. We will publish the updated version on this page with a new “last updated” date, and for material changes we will notify you in the app or by email at least 14 days before they take effect. Continuing to use LingoNibble after that date means you accept the updated Terms.

10. Governing law and disputes

These Terms and any dispute arising from them are governed by Belgian law. Disputes fall within the exclusive jurisdiction of the courts of Brussels, Belgium.

If you are a consumer resident in the European Union, this does not deprive you of the protection of the mandatory consumer-protection rules of your country of residence, and you may also bring proceedings in the courts of that country.

11. Contact

Questions, complaints or refund requests: support@lingonibble.com. We aim to reply to all legal and billing enquiries within 5 working days.